Thank you for shopping with MiniOrnamentBottles.com, operated by ThriveHER Agency.

We take pride in creating quality, reusable decorations. Each Heritage Advent Tree is carefully produced and inspected before shipping.

​Please review our shipping and return policies before placing your order.

Heritage Advent Trees are manufactured in small batches or made to order.

Our standard production time is 7–10 business days after payment confirmation.

Business days exclude weekends and federal holidays.

Production time does not include shipping transit time.

We currently ship to eligible destinations within the United States.

Available shipping rates and delivery options are displayed during checkout.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Delivery times depend on the carrier, destination, and selected shipping service.

We recommend ordering early during the holiday season.

Production and delivery times may increase because of order volume or carrier delays.

Unless expressly guaranteed, estimated delivery dates are not guaranteed arrival dates.

If we cannot meet a promised shipping deadline, we will notify you and provide the options required by applicable law, including cancellation and a refund.

We accept eligible returns within 14 calendar days after delivery.

To qualify for a standard return:

Please contact us before returning a product.

Email hello@thriveheragency.com with:

Our customer service team will review your request and provide return instructions.

​Do not mail merchandise to our business address without receiving return instructions.

For standard returns due to a change of mind, customers are responsible for return shipping costs.

Original shipping charges are generally nonrefundable for change-of-mind returns unless required by law.

If an item arrives defective, damaged, or incorrect, we will arrange an appropriate remedy and cover reasonable return shipping costs when a return is necessary.

Once an approved return is received, we will inspect the item.

If the return meets our policy requirements, we will issue a refund to the original payment method.

We aim to process approved return refunds within 5–7 business days after inspection.

Your financial institution may require additional time to post the credit.

Refunds required because of shipping delays or other legal obligations will be processed within the legally required timeframe.

If your order arrives damaged, defective, or incorrect, please email hello@thriveheragency.com as soon as possible.

Include:

We will review the problem and determine an appropriate remedy, which may include replacement parts, a replacement product, or a refund.

We encourage customers to report shipping damage within 48 hours when possible. This helps us investigate carrier claims.

Failure to report damage within 48 hours does not eliminate applicable legal rights.

If your Heritage Advent Tree arrives with missing components, please contact us.

We will review your order and arrange replacement of components that should have been included.

We do not currently offer automatic exchanges.

If you wish to purchase a different design or color, please contact us to discuss available options.

An eligible original purchase may be returned under our standard return policy, followed by a separate new order.

Personalized or custom-made products may have different return conditions.

Any special restrictions will be disclosed before purchase.

Defective or incorrectly fulfilled custom orders remain eligible for remedies required by applicable law.

To request cancellation, email hello@thriveheragency.com as soon as possible.

Cancellation requests are reviewed according to production and fulfillment status.

Orders that have entered production may not be eligible for voluntary cancellation.

This restriction does not affect cancellation rights required by law, including applicable shipping-delay protections.

Customers are responsible for entering accurate delivery information.

Please contact us immediately if you notice an address error.

We cannot guarantee that an address can be changed once an order has shipped.

If an order is returned because of an incorrect address, additional shipping charges may apply before reshipment, where permitted by law.

If your tracking information indicates that a package is missing or delivery is unsuccessful, contact us at hello@thriveheragency.com.

We will work with the shipping provider to investigate.

We will provide an appropriate replacement, refund, or other resolution according to the circumstances and applicable law.

For shipping, returns, or order questions:

ThriveHER Agency

MiniOrnamentBottles.com

Email: hello@thriveheragency.com

Website: https://MiniOrnamentBottles.com